Privacy Policy

This privacy policy ("Policy") describes how Tremolo Limited and its subsidiaries, affiliates and joint ventures use the Personal Information of users.

Collection of Personal Information

"Personal Information" is information about you that identifies, including but not limited to your name, identity card number, birth certificate number, passport number, nationality, address, phone number, fax number, bank information, credit card information, ethnicity, gender, date of birth, marital status, residence status, educational background, financial status, personal preferences, address your email, your job, your identity in Tremolo Limited, your information in Tremolo Limited, your industry, any information you have provided. to Tremolo Co., Ltd. in the applications, applications for admission or any similar application and / or any information about you that has been or will be collected, stored, stored by Tremolo Co., Ltd. and processed over time and include sensitive personal information, such as data on health, religious belief or similar sensory other.

1-Purpose and scope of information use

1.a. Scope of information collection

Personal Information ”means information about an identifiable user, including but not limited to name, identity card number, birth certificate number, passport number, nationality, address, phone number, fax number, bank information, credit card information, ethnicity, gender, date of birth, marital status, residence status, educational background, financial status, personal preferences, address user email, occupation, user identifier in the Fetch Platform (Tremolo), user information in the Fetch Platform (Tremolo), user industry, any information about the user that the user has provided to the Fetch Platform (Tremolo) in applications, membership applications or any similar application and / or any information about the parachute has been or will be collected, stored, used and processed by Fetch (Tremolo) over time and includes sensitive personal information such as health, religious or similar belief data .

User's provision of User's Personal Information is completely voluntary. However, if the user fails to provide Fetch (Tremolo) Personal Information of the user, Fetch (Tremolo) will not be able to process the User's Personal Information for Additional Purposes and Purposes as stated. down here.

In addition to Personal Information that users directly provide to Fetch (Tremolo), Fetch (Tremolo) may collect Personal Information of users from various sources such as:

・Complete the registration or application form or other similar applications;
・ From other public sources such as contacts;
・ From Fetch (Tremolo) social networking sites, if users follow, like or users are fans of those pages;
・ From credit reporting organizations;
・ When users interact and communicate with Fetch (Tremolo) at any event or activity;
・ When users participate in competitions organized by Fetch (Tremolo)
・ From multiple entities or entities under Fetch (Tremolo); or
・ Through the use of Fetch (Tremolo) websites, including all websites operated by
Fetch (Tremolo) and under the corresponding brand name ("Websites"). User's Personal Information may be collected from the cookie set used on the Sites.

1.b. Purpose and scope of information use

General purpose:
・ To answer user questions, comments and feedback;
・ To contact the user for any purpose listed in this Notice;
・ For internal management purposes such as auditing, data analysis, database storage;
・ For the purpose of crime detection, prevention, and prosecution;
・ To help Fetch (Tremolo) comply with legal obligations;

For customers of the services provided by Fetch (Tremolo):
・ To fulfill the obligations of Fetch (Tremolo) under any agreement concluded with the customer;
・ To provide customers with any services they require;
・ To process customer subscriptions and to provide services to customers;
・ Or to process customer requests, to provide Apps to customers and to provide customers with licenses to use Apps;
・ To handle customer participation in any event, activity, focus group, research, contest, promotion, poll, survey or product;
・ To process, manage or verify customer tracking subscriptions to Fetch (Tremolo) and to provide customers with benefits for followers;
・ To confirm customer orders and process payments related to any products or services that the customer has requested;
・ To understand and analyze our business as well as our customers' needs and interests;
・ To develop, enhance, and provide products and services to meet customer needs;
・ To handle product exchange or return;

Purpose of marketing and promoting:
Fetch (Tremolo) also uses and processes customer information via post, phone, sms, direct and / or email:
・ Send customers alerts, newsletters, updates, parcels, brochures, perks, greetings on special occasions from Fetch (Tremolo), partners, sponsors and advertisers Report of the Company;
・ Notify and send invitations to customers about events or activities organized by Fetch (Tremolo), partners, sponsors or advertisers of the Company;
・ Processing customer participation registrations for events or activities and to contact customers about customer participation at the event or activity;
・ Sharing Customer's Personal Information among subsidiaries, affiliates and joint ventures as well as agents, vendors, service providers, partners, contractors, parties Contact customers to market their products, services, events or promotions.

2. Information storage time

User's personal data will be stored until there is a request to cancel or the user logs in and performs the cancellation himself. Remaining in all cases personal information of users will be kept confidential on Fetch's servers.

3. People or organizations may have access to information

Disclosure to Third Parties

User Personal Information may be transferred, accessed or disclosed to third parties for the Purpose and Additional Purposes. In addition, Fetch (Tremolo) may work with other companies, service providers or individuals to perform functions on behalf of Fetch (Tremolo), and so may provide access or detail. disclosure of User's Personal Information to such service provider or third party. Third parties include, but are not limited to:

・ Fetch (Tremolo) partners, including parties of Fetch (Tremolo), to collaborate on certain events, programs and activities;
・ Event planners and event sponsors;
・ Market research companies;
・ Service providers, including, information technology (IT) service providers for infrastructure, software and development work;
・ Professional advisors and external auditors, including legal advisors, financial advisors and consultants;
・ Other organizations in Fetch Company (Tremolo); and
・ Government agencies to enforce the laws.
Personal Information may also be shared in connection with a business transaction, such as a sale of a branch or division, merger, consolidation, or sale of assets, or in the rare case of dissolution of a business.

4. Address of information collection and management unit

Tremolo Company Ltd.

Legal and Compliance Group of Enterprises
Address: 17/1 Le Duc Tho, Phuong 16, district Go Vap, HCMC
Business location: 188BG7 Road, Thao dien, District2, HCMC
Phone Number: 0903957974

5. Methods and tools for consumers to access and edit their personal data

Subject to any exception under the applicable laws of the user's country or Alternate Country, the user may request access and / or request corrections to Personal Information, request restrictions User's processing of Personal Information for Additional Purposes and / or raising any questions regarding the User's Personal Information by contacting to:

Tremolo Company Ltd.
Note The Legal and Compliance Group of Enterprises.
Address: 17/1 Le Duc Tho, Phuong 16, district Go Vap, HCMC
Business location: 188BG7 Road, Thao dien, District2, HCMC

With respect to the right to access and / or correct users Personal Information, Fetch (Tremolo) reserves the right to deny requests to access and / or correct users' Personal Information for the reasons permitted under laws, such as when the cost of giving users access does not match the risks to the privacy of the user or another person.
If the user does not want his / her Personal Information to be collected via cookies on the application, he or she may disable cookies by adjusting the user's internet browser settings to disable, lock or disable cookies, by how to clear a user's access history or clear the cache from the user's internet browser.

6. Mechanism for settling complaints and disputes

When a complaint or dispute arises regarding a user's personal information, Fetch (Tremolo) promotes solutions for negotiation and conciliation between the parties in order to maintain the trust of members in the quality of service of the users. Fetch (Tremolo) and follow these steps:

Step 1: Users complain about problems with personal information with Fetch by calling +843903957974, sending feedback through the "Help" section of the Fetch application or from the website Fetch's official Facebook society, from the Fetch app, or other forms that are not illegal.

Step 2: Fetch Customer Service will accept user complaints, depending on the nature and severity of the complaint, Fetch will take specific measures to support. users resolve such dispute and respond to the result within 10 working days.

In the event that the incident is beyond the capabilities and jurisdiction of Fetch, Fetch will require the user to bring the matter to the competent state authority to resolve it according to law.

Fetch (Tremolo) respects and strictly implements regulations on protecting consumers' interests and protecting users' personal information. Therefore, Fetch (Tremolo) also recommends that users respect and comply with this Privacy Policy and make it fully, accurate, detailed and truthful. All acts of fraud, fraud, infringement upon the legitimate rights and interests of other people are condemned and bear full responsibility before law.

7. Changes to the Privacy Policy

The contents of this Privacy Policy may be changed without notice to users, except as otherwise provided by law or in this Policy.
Unless otherwise specified by the Company, the revised Privacy Policy shall become effective when it is posted on this website.

8. Link to Third Party Website

Link to Third Party Website
The Sites may contain links to third party websites. Please note that Fetch (Tremolo) is not responsible for the collection, use, maintenance, sharing, or disclosure of such third party data and information. If users provide information directly to those sites, their privacy policy and terms of use apply, and Fetch (Tremolo) is not responsible for information processing activities or the privacy policies of those sites.

Acknowledgment and Approval
By exchanging with Fetch (Tremolo), using the services of Fetch (Tremolo), purchasing products from Fetch (Tremolo) or by working with Fetch (Tremolo), users acknowledge that the user has read and understand this Notice and agree to and consent to Fetch (Tremolo) use, processing and transfer of your Personal Information as described in this Notice.
Fetch (Tremolo) reserves the right to amend, update or modify the terms of this Notice at any time by publishing an updated Notice on the Sites. By continuing to communicate with Fetch (Tremolo), by continuing to use Fetch (Tremolo) services, purchasing products from Fetch (Tremolo) or by continuing to work with Fetch (Tremolo) after the Notice This notice is modified, updated or modified, such actions mean that the user accepts such amendments, updates or modifications.

9. Commitment to privacy of customer personal information

Personal information of users on the Fetch Application and website is committed to absolute confidentiality by Fetch in accordance with Fetch's personal information protection policy. The collection and use of information by users are made only with the consent of users unless otherwise provided for by law. Fetch commits that:

・ Do not use, not transfer, provide or disclose to any third party personal information about users without the consent of the users.
・ In the event that an information server is attacked by a hacker resulting in a loss of member's personal data, Fetch will be responsible for reporting the incident to the investigating authorities for timely processing and notifying the member. User known.
・ The Fetch Management Board requires individuals when registering / trading as Members, to provide all relevant personal information such as: full name, contact address, email address, number identity card, phone number, account number, payment card number, etc., and are responsible for the accuracy, legality and updates of the above information. Fetch management is not responsible for nor does it resolve any complaint related to the user's interests if it deems that the user's personal information provided is incorrect. ”